Persons With Disabilities / ADA

TRAINS / STATION ACCESSIBILITY

SunRail trains (both passenger coaches and cab cars) include two ADA-compliant car-borne lifts. The stations are fully accessible to all persons with disabilities. The station platforms, sidewalks, ramps and walkways are ADA accessible. Each station has mini-high platform ramps to make boarding easy.

Passenger Amenities

In general, the amenities on board the trains and at the stations are standardized. Platforms are a minimum of 14’ wide and 300’ long providing proper ingress/egress. The SunRail Conductors are available to assist passengers requiring assistance boarding the train either by using the car-borne lifts or by use of a ramp located at the mini-high platform.

SunRail is committed to making travel on the system easy and convenient for everyone.

• Flip-up Seats– SunRail cab cars are equipped with flip-up seats to accommodate passengers in wheelchairs and/or motorized scooters.
• Restrooms– Restrooms inside the trains are equipped with grab bars, mirrors and sinks with lever-operated faucets.
• Drinking Fountains– Bi-level water fountains (ADA compliant) are also located on all station platforms.
• Purchasing a Ticket– Each Ticket Vending Machine (TVM) is ADA compliant, with operating controls identified and labeled in Braille. Another feature is a voice module with easy-to-follow interactive voice instructions.
• Passenger Assist Telephones/Emergency Call Boxes– Passenger Assist Telephones (PATs) and Emergency Call Boxes (ECBs) are located on station platforms and are easily accessible to ADA passengers. These devices provide assistance with reaching 911 emergency services and/or SunRail Customer Service.

Accessible Station Parking

The existing accessible parking spaces at the stations provide a safe and appropriate designated parking area for persons with disabilities. At the entrance to each SunRail station parking area, wayfinding signage is provided to direct passengers to the location of the ADA-accessible parking spaces.

Designated Station Bus Drop-off Areas

Both LYNX and Votran buses, who provide connecting bus service to SunRail, are also equipped with onboard wheelchair lifts that are deployed by the bus operator. Each station has a designated bus boarding area which is located along an angled curb to provide easily identifiable designated boarding areas and allow independent departure/arrival of the buses.

DISCOUNTED FARES FOR PERSONS WITH DISABILITIES

Persons with disabilities, regardless of age are eligible for a 50% discounted fare.

SERVICE ANIMALS

Service animals that are individually trained to perform a specific task for the benefit of persons with disabilities are welcome on board all SunRail trains at no additional charge. In accordance with ADA, service animals must be harnessed, leashed, tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices.

Service animals are to be kept under control at all times. SunRail personnel may require you to remove your service animal en-route to/from the station premise if:

1. 1. The animal is out of control and you do not take effective action to control it (for example, a dog causes a significant disturbance by barking repeatedly and uncontrollably or is not house broken) or;
2. 2. The animal poses a direct threat to the health or safety of others.

All service animals must sit under the passenger’s seat or at his/her feet. Service animals are not allowed to sit in the aisles or seats. Carry-on pet guidelines are for animals for which no claim of service is made, and do not pertain to passengers traveling with service animals.

ADA COMPLAINT PROCESS

Individuals or organizations that believe they have been subjected to discrimination on the grounds of a disability, may file a written complaint with FDOT. Information on how to file an ADA complaint is briefly summarized below. For general questions or concerns about FDOT’s policies or accessibility to SunRail, please contact:

Randy E. (Brad) Bradley II, P.E.
FDOT ADA Coordinator
605 Suwannee Street, MS-32
Tallahassee, FL 32399-0450
Phone: (850) 414-4295 or 7-1-1 (Florida Relay Service)
E-Mail: Brad.Bradley@dot.state.fl.us

Roger Masten
SunRail Title VI/ADA Coordinator
801 SunRail Drive
Sanford, FL 32771
Phone: (321) 257-7161
E‐Mail:Roger.Masten@dot.state.fl.us

Upon request, FDOT will provide appropriate aids and services leading to effective communication for qualified persons with disabilities, so they may participate equally in SunRail services and associated activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of FDOT, should contact Randy E. (Brad) Bradley II, P.E., State ADA Coordinator, at (850) 414-4295 as soon as possible but no later than one (1) week before the scheduled event.

This Grievance Procedure is established in accordance with the Americans with Disabilities Act of 1990 (ADA). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services by or access to activities, programs or facilities of FDOT.

Formal complaints should be made in writing and contain the alleged discrimination including the name, address, and phone number of the Complainant as well as the location, date and description of the problem. A complaint can be documented using either FDOT’s ADA Complaint/Grievance Form or SunRail’s Title VI/Nondiscrimination Complaint Form.

Formal complaints should be submitted by the Complainant and/or designee as soon as possible but no later than 60 calendar days following the alleged discrimination. All complaints should be forwarded to: Mr. Randy E. (Brad) Bradley, State ADA Coordinator at the address listed above or via email to Brad.Bradley@dot.state.fl.us. For the hearing or speech impaired, please dial 7-1-1 for the Florida Relay Service.

What happens to my complaint after it’s been submitted?

Within 15 calendar days upon receipt of the complaint, the ADA Coordinator and/or designee will contact the Complainant to discuss the alleged violation and possible resolutions. Both formal and informal (verbal/non‐written) complaints received by FDOT and SunRail are documented, logged and tracked for investigation. Once the investigation is complete, the Complainant is notified of the outcome of the investigation.

How will I be notified of the outcome of my complaint?

FDOT will use its best efforts to respond to ADA complaints in writing within 30 days of receipt of such complaints.