Upon request, FDOT will provide appropriate aids and services leading to effective communication for qualified persons with disabilities, so they may participate equally in SunRail services and associated activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.
Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of FDOT, should contact Randy E. (Brad) Bradley II, P.E., State ADA Coordinator, at (850) 414-4295 as soon as possible but no later than one (1) week before the scheduled event.
This Grievance Procedure is established in accordance with the Americans with Disabilities Act of 1990 (ADA). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services by or access to activities, programs or facilities of FDOT.
Formal complaints should be made in writing and contain the alleged discrimination including the name, address, and phone number of the Complainant as well as the location, date and description of the problem. A complaint can be documented using either FDOT’s ADA Complaint/Grievance Form or SunRail’s ADA & Title VI/Nondiscrimination Complaint Form.
Formal complaints should be submitted by the Complainant and/or designee as soon as possible but no later than 60 calendar days following the alleged discrimination. All complaints should be forwarded to: Mr. Roger Masten, SunRail Title VI/ADA Coordinator at the address listed above or via email to Roger.Masten@dot.state.fl.us. For the hearing or speech impaired, please dial 7-1-1 for the Florida Relay Service.
What happens to my complaint after it’s been submitted?
Within 15 calendar days upon receipt of the complaint, the ADA Coordinator and/or designee will contact the Complainant to discuss the alleged violation and possible resolutions. Both formal and informal (verbal/non‐written) complaints received by FDOT and SunRail are documented, logged and tracked for investigation. Once the investigation is complete, the Complainant is notified of the outcome of the investigation.
How will I be notified of the outcome of my complaint?
FDOT will use its best efforts to respond to ADA complaints in writing within 30 days of receipt of such complaints.