Monte SunRail
Èske tren yo pwòp?
Last Updated: February 24, 2025Objektif SunRail se bay transpò ki an sekirite epi ki fyab epi li pran etap sa yo pou ede anpeche mikwòb yo gaye:
Kouman mwen ka fè aranjman pou gwo gwoup vwayaje sou SunRail?
Last Updated: April 4, 2025For groups of 20 or more, please complete the Group Rider Request Form. For additional support and information on advance ticket purchases, contact SunRail Customer Service at: Phone: 1-855-RAIL-411 (1-855-724-5411)Business hours: Monday – Friday5:30 am – 9:30 pm
Èske mwen ka pote bèt kay mwen an nan tren an?
Last Updated: April 4, 2025Pets are allowed on board SunRail, but they must be kept in an enclosed container/carrier, with the exception of service animals (details on what qualifies as a service animal). Also, carriers must be kept out of the aisles and off seats.
Ki sa ki kalifye kòm yon bèt sèvis?
Last Updated: February 24, 2025Service animals that are individually trained to perform a specific task for the benefit of persons with disabilities are welcome on board SunRail at no additional charge. In accordance with ADA, service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these...
Ki sa ki se yon pon otobis dezòd sèvis ak ki jan li fonksyone?
Last Updated: April 23, 2025A service disruption bus bridge is a temporary system of shuttle buses that is put in place when SunRail is unable to proceed with normal operations. These buses provide a “bridge” between stations and bypass the area that has caused an interruption in our service. Buses are provided by our LYNX and Votran partners and...
Kouman pou mwen rapòte yon pwoblèm ak Wi-Fi nan tren an?
Last Updated: April 11, 2025If you experience trouble with the Wi-Fi on the train, please contact the Customer Service center at 1-855-RAIL-411 (1-855-724-5411). You will need to provide: You may also report the problem to a conductor or fare inspector onboard the train.
E si mwen pèdi yon atik?
Last Updated: April 4, 2025If you lose an item on board SunRail or at a Station platform, please contact our Customer Service Center to register your item into the SunRail Lost and Found log. Phone: 1-855-RAIL-411 (1-855-724-5411)Business hours: Monday – Friday5:30 am – 9:30 pm If your item is received in the Customer Service Center, you will be contacted...
How do I plan my trip?
Last Updated: April 3, 2025SunRail has developed a Trip Planner, which provides users ticket costs and estimated travel times based on selected stations and times. There are several methods to access the Trip Planner. SunRail.com Website (desktop & mobile) SunRail Mobile App (blue icon) SunRail Alerts App (gold icon) * If you do not have an account, you may...
I have an iPhone and when using the trip planner on SunRail Alerts app, I clicked on a time and nothing happened. How can I proceed?
Last Updated: April 1, 2025Search for the “Done” button in the upper-right of the Depart/Arrive selector.
I started the SunRail Alerts app, but it is stating that “no data service available,” even though I do have service/Wi-Fi. How do I proceed?
Last Updated: March 21, 2025Aplikasyon an te kòmanse nan yon moman kote done yo pa t disponib. Pou kontinye, tanpri kite, fèmen aplikasyon an epi rekòmanse.