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Max fare is charged when a SunCard is not tapped on and/or off properly. Each trip taken must be opened (tapping on) and closed (tapping off). Without tapping, the ticket system has no way of knowing how far a rider has traveled and concludes the maximum distance was traveled for a charge up to $5. Note that if a rider does not tap on, but does tap off, this will result in a max fare charge.
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