Pri ak pas 34 What is a valid ticket or a valid fare? Kouman pou mwen peye pou woulib mwen an? Ki sa ki se yon tikè SunRail? Ki jan pas SunCard yo travay? Ki rabè ki disponib epi ki jan mwen kalifye? TVMS & SunCards Ki sa ki se Ticket Vending Machines (TVMs)? Ki kote mwen ka achte yon SunCard oswa yon tikè? Ki sa ki se yon SunCard? How do I use my SunCard? Èske yo ka itilize yon SunCard sou lòt sistèm transpò piblik? Refunds I purchased the wrong ticket? Can I get a refund? Èske mwen ka jwenn yon ranbousman sou tikè mwen pa itilize? Èske mwen ka jwenn yon ranbousman pou SunCard mwen an? Ki “lajan” ki sou SunCard mwen ki inaktif ki kalifye pou yon ranbousman? How can I request a refund if my card is active/inactive?
SunRail Mobile App 26 What does the SunRail mobile app do? Do I need a wireless connection to purchase tickets or use a ticket? How do I use a pass in the SunRail mobile app? How do I use a mobile ticket? When should I activate my tickets? Payments in the Mobile App Do I need a credit card to purchase tickets on the SunRail mobile app? How do I add a debit/credit card to my account on the SunRail mobile app? Can I store more than one payment method on the SunRail mobile app? What if my credit/debit card is declined? How quickly is the payment processed?
SunRail Accounts & Rider Web 23 What is SunRail Rider Web and why do I need it? How do I access Rider Web? Do I need to create a Rider Web account if I have the mobile app? How do I add a SunCard to my account using Rider Web? How do I add a new pass to my SunCard? Account Information How do I set up my SunRail account? Will I have to create an account to purchase a ticket via the mobile app or Rider Web? How do I change the name or email address associated with my account? Can I use the same email for multiple SunRail user accounts? Do I have to use my real name when I create my account? Account Value (Balance) How do I add value to my Account? What is the 10% bonus value? How do I check the value or balance of my Account? Can I get a cash refund for my Account balance? Does my Account balance expire?
Monte SunRail 16 Èske tren yo pwòp? Kouman mwen ka fè aranjman pou gwo gwoup vwayaje sou SunRail? Èske mwen ka pote bèt kay mwen an nan tren an? Ki sa ki kalifye kòm yon bèt sèvis? Ki sa ki se yon pon otobis dezòd sèvis ak ki jan li fonksyone? LYNX/Votran Bus Transfers Ki jan sistèm transfè a travay? How do I use transfers in the mobile app? Can I use the mobile app to use transfers from the bus? Service Delays Kouman mwen pral konnen si tren an reta? How do I get alerts about train delays? Should I delete the SunRail Alerts app?
Kat ak orè 6 Konbyen fwa SunRail kouri? Ki jan orè tren an fonksyone? Kouman mwen ka jwenn yon kopi orè tren an? Konbyen fwa SunRail bay sèvis pou evènman espesyal? Ki lè mwen ta dwe rive nan estasyon an?
Estasyon SunRail 4 Kouman mwen ka jwenn bagay pou m fè alantou estasyon yo? Èske gen pakin nan estasyon yo? Èske pakin pou lannwit lan disponib nan estasyon yo? Ki ekipman estasyon yo genyen?
Enfòmasyon sou Ajans ak Lòt Kesyon 6 Ki kote mwen ka achte souvni SunRail? Kouman mwen ka fè piblisite sou SunRail? Èske SunRail ka patwone ekip atletik mwen an? Èske mwen ka vin yon machann nan yon estasyon SunRail? Kouman pou mwen enskri pou fòmasyon pwoteksyon travayè wout?
