Pri ak pas 33 What is a valid ticket or a valid fare? Kouman pou mwen peye pou woulib mwen an? Ki sa ki se yon tikè SunRail? Ki jan pas SunCard yo travay? Ki rabè ki disponib epi ki jan mwen kalifye? TVMS & SunCards How do I transfer a pass product from my Mobile app to a SunCard, or from one (1) SunCard to another SunCard? Ki sa ki se pwoteksyon balans? What happens if I do not “tap on” or “tap off” with my SunCard? Poukisa kliyan yo oblije "tape sou epi koupe" sistèm nan? Kisa pou m fè si mwen pèdi oswa domaje SunCard mwen an? Refunds How can I request a refund if my card is active/inactive? Ki “lajan” ki sou SunCard mwen ki inaktif ki kalifye pou yon ranbousman? Èske mwen ka jwenn yon ranbousman pou SunCard mwen an? Èske mwen ka jwenn yon ranbousman sou tikè mwen pa itilize? I purchased the wrong ticket? Can I get a refund?
SunRail Accounts & Rider Web 21 What is SunRail Rider Web and why do I it? How do I access Rider Web? Do I need to create a Rider Web account if I have the mobile app? How do I add a SunCard to my account using Rider Web? How do I add a new pass to my SunCard? Account Information Ki sa ki pwogram andòmi/escheatment SunRail? How do I reset my password? Do I have to use my real name when I create my account? Can I use the same email for multiple SunRail user accounts? How do I change the name or email address associated with my account? Account Value (Balance) Does my Account balance expire? Can I get a cash refund for my Account balance? How do I check the value or balance of my Account? What is the 10% bonus value? How do I add value to my Account?
SunRail Mobile App 24 What does the SunRail mobile app do? Do I need a wireless connection to purchase tickets or use a ticket? How do I use a pass in the SunRail mobile app? When does my pass in the SunRail mobile app expire? How do I use a mobile ticket? Payments in the Mobile App Do I need a credit card to purchase tickets on the SunRail mobile app? How do I add a debit/credit card to my account on the SunRail mobile app? Can I store more than one payment method on the SunRail mobile app? What if my credit/debit card is declined? How quickly is the payment processed?
Trip Planning & Riding SunRail 6 LYNX/Votran Bus Transfers Can I use the mobile app to use transfers from the bus? How do I use transfers in the mobile app? Ki jan sistèm transfè a travay? Service Delays How do I get alerts about train delays? Kouman mwen pral konnen si tren an reta? Should I delete the SunRail Alerts app?
Monte SunRail 9 E si mwen pèdi yon atik? Kouman pou mwen rapòte yon pwoblèm ak Wi-Fi nan tren an? Ki sa ki se yon pon otobis dezòd sèvis ak ki jan li fonksyone? Ki sa ki kalifye kòm yon bèt sèvis? Èske mwen ka pote bèt kay mwen an nan tren an?
Estasyon SunRail 4 Ki ekipman estasyon yo genyen? Èske pakin pou lannwit lan disponib nan estasyon yo? Èske gen pakin nan estasyon yo? Kouman mwen ka jwenn bagay pou m fè alantou estasyon yo?
Kat ak orè 6 Konbyen fwa SunRail kouri? Ki distans SunRail vwayaje? Ki lè mwen ta dwe rive nan estasyon an? Konbyen fwa SunRail bay sèvis pou evènman espesyal? Kouman mwen ka jwenn yon kopi orè tren an?
Enfòmasyon sou Ajans ak Lòt Kesyon 6 Kouman pou mwen jwenn yon travay ak SunRail? Kouman pou mwen enskri pou fòmasyon pwoteksyon travayè wout? Èske mwen ka vin yon machann nan yon estasyon SunRail? Èske SunRail ka patwone ekip atletik mwen an? Kouman mwen ka fè piblisite sou SunRail?
