Refunds
I purchased the wrong ticket? Can I get a refund?
Last Updated: April 3, 2025Most of SunRail’s products are non-refundable, however, SunRail does offer refunds on unused prepaid, non-promotional values. To obtain a refund, contact the Customer Service Center at Phone: 1-855-RAIL-411 (1-855-724-5411)Business hours: Monday – Friday5:30 am – 9:30 pm
Èske mwen ka jwenn yon ranbousman sou tikè mwen pa itilize?
Last Updated: February 24, 2025No. Due to fare policy regulations, we are unable to provide refunds for tickets.
Èske mwen ka jwenn yon ranbousman pou SunCard mwen an?
Last Updated: April 3, 2025No. The cost for a SunCard is not refundable. If a TVM fails, please call the SunRail Customer Service Center. SunRail will investigate your inquiry and if a TVM failure is determined, an appropriate refund will be made. Phone: 1-855-RAIL-411 (1-855-724-5411)Business hours: Monday – Friday5:30 am – 9:30 pm
Ki “lajan” ki sou SunCard mwen ki inaktif ki kalifye pou yon ranbousman?
Last Updated: February 24, 2025The following may be eligible for a refund: SunCard fees are nonrefundable.
How can I request a refund if my card is active/inactive?
Last Updated: April 3, 2025Please contact SunRail Customer Service at: Phone: 1-855-RAIL-411 (1-855-724-5411)Business hours: Monday – Friday5:30 am – 9:30 pm
Èske mwen ka mande yon ranbousman sou yon SunCard ki fè pati yon zanmi oswa yon manm fanmi?
Last Updated: March 21, 2025Florida Department of Transportation (FDOT) has a verification process used by the Customer Service Center to determine whether the caller is the owner of the SunCard. Customers must be able to provide this information.
I will not be using my SunCard anymore. Can I get a refund of my balance/tickets?
Last Updated: April 10, 2025Most of SunRail’s products are non-refundable, however, SunRail does offer refunds on unused stored value. To obtain a refund, contact the Customer Service Center: Phone: 1-855-RAIL-411 (1-855-724-5411)Business hours: Monday – Friday5:30 am – 9:30 pm The Customer Service Representative will deactivate your card so it can no longer be used. Your refund will be processed...
How long will it take to receive my refund?
Last Updated: February 24, 2025Please allow up to 2 to 4 weeks for refunds to be processed.